F.A.Q

About Us :

The Culture Depot is a small company run by close friends sharing the same passion for sneakers. Based in Paris, France, our website launched in December 2019 and offers a wide selection of sneakers, clothes and more. Being part of the sneakers industry for almost a decade now, working between France, Canada and the United-States, we felt that it was time to settle in with a project of our own and sell the products that we love directly to our clients.

Are products new and authentic ?

Our inventory is guaranteed 100% new and authentic. All the products we sell comes directly from our reliable and trustworthy suppliers, with whom we have been working with for years. Upon arrival at our facilities, each product is thoroughly inspected by our team members through an extensive verification process.

Are the pairs you sell in stock ?

Every product we sell on our website is in stock and ready to be shipped from our warehouse.

Which shipping methods are you using ?

We provide worldwide shipping thanks to our partner UPS. You can expect a delivery time of 24 to 48 hours for European orders and 72 hours for International.

Do you hand deliver ?

We do make hand delivery in Paris and nearby suburbs. Send us an email to contact@theculturedepot.com or message us on our social medias to arrange a meeting with us !

How do I track my package?

As soon as your order is shipped, we automatically send you an email with your tracking number and the link to follow your package in real time.

Which payment methods are available on the website?

We accept all types of credit and debit card. We also accept Paypal.

Can I return a product ?

We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. Please note that we reserve the right to refuse an order if the product does not come back in the same condition it was sent to you. Send us your return request by email to contact@theculturedepot.com.

How to contact us ?

If you have any questions, don’t hesitate to contact us by email to contact@theculturedepot.com

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