Frequently Asked Questions
Are your products new and authentic ?
Our inventory is guaranteed to be new and authentic.
All the products we sell come directly from our reliable and trustworthy suppliers, with whom we have been working with for years. Upon arrival at our facilities, each product is inspected to ensure its authenticity.
Are your products in stock ?
Every product we sell on our website is in stock and ready to be shipped from our warehouse.
Which shipping methods are you using ?
We provide worldwide shipping thanks to our partner UPS.
When will I receive my order ?
We process orders within 24 to 48 hours from the date of purchase. You can then count on a delivery time of 24/48 hours for European orders and 72 hours for international orders.
Business days only.
How do I track my order ?
How do the products fit ?
Which payment methods are available ?
We accept all types of credit and debit cards. We also accept Paypal.
Can I return my order ?
You can return your order within 14 days of receiving it. All returns from France are free of charge.
Please note that we reserve the right to refuse a returned product if it is not returned to us in the same condition in which it was sent to you, if it is worn, soiled or damaged.
If your return is accepted the refund will be made automatically via the payment method used when you placed your order within a maximum of 7 business days.
Please refer to the Return Policy page to know the complete return procedure.
What are the shipping prices ?
Here are the shipping prices according to the following countries:
10€ : France / Monaco / Germany / Belgium / Denmark / Spain / Italy / Ireland / Netherlands / United Kingdom; Free shipping for orders over 250€ in France and 300€ for the above European countries.
20€ : Finland / Sweden / Greece / United States ; Free shipping for orders over 600€.
25€ : Poland/ Canada ; Free shipping for orders over 600€.
30€ : Israel ; Free shipping for orders over 700€.
35€ : Switzerland / Cyprus ; Free shipping for orders over 850€.
Still can not find what you are looking for ?